FAQ
SwiftSmile Help Center – FAQs
Welcome to the SwiftSmile Help Center!
Here you’ll find answers to our most common questions. If you can’t find what you’re looking for, our friendly support team is always happy to help just reach out to us directly.
Orders & Shipping
Q: When will my order ship?
A: We process most orders within 1 business day. As soon as your order ships, you’ll receive a confirmation email with tracking details.
Q: How long does shipping take?
A: For most UK locations:
Standard Shipping: 5–7 business days
Q: Do you ship internationally?
A: At the moment, we only ship within the UK.
Products & Usage
Q: How often should I replace brush heads or flosser tips?
A: We recommend replacing them every 3 months, or sooner if you notice signs of wear.
Returns
Q: What is your return policy?
A: We offer a 30-day money-back guarantee if you’re not completely satisfied with your purchase. Returns must follow our Return Policy, which requires products to be in acceptable condition and accompanied by proof of purchase.
General
Q: How can I contact support?
A: You can reach us anytime through our Contact Us page or by emailing contact@swiftsmile.co.uk.
Q: When will customer support respond?
A: Our support team is available Monday–Friday, 8:00 AM – 8:30 PM (UK time). We aim to respond within 24 hours.